Shipping Policy

Applicability

This Shipping Policy applies to all orders worldwide, including both Indian and international customers. Shipping charges, delivery timelines, and customs regulations may vary based on the destination country.

Order Processing & Dispatch

Each product is handcrafted and customized, requiring careful attention to detail.
Orders are typically processed and dispatched within 25-30 business days from the date of order confirmation.
In the case of bulk or highly intricate custom orders, processing times may be longer.
Customers will receive an order confirmation email upon placing an order and a tracking number once the order is dispatched.

Shipping within India

We offer complimentary standard shipping across India.
Once dispatched, orders are typically delivered within 5-7 business days depending on the location.
Express shipping options are available at an additional cost.

Cash on Delivery (COD)

COD is not available due to the customized nature of our products.

International Shipping

We offer worldwide shipping.
International orders are shipped via premium logistics partners to ensure safe and timely delivery.
Once dispatched, orders typically take 7-15 business days to arrive, depending on the destination and customs clearance.

Shipping Charges

Shipping charges vary based on the delivery location and will be displayed at checkout before payment.
For bulk orders or special requests, customers can contact customer support for a shipping quote.

Customs, Duties & Taxes

International orders may be subject to customs duties, import taxes, and additional charges as per the destination country’s regulations.
These charges are not included in the product price or shipping cost and must be paid by the customer at the time of delivery.
Customers are advised to check their country’s import policies before placing an order.

Tracking & Delivery

Once shipped, customers will receive a tracking number via email or SMS to monitor the status of their shipment.
If a delivery attempt is unsuccessful, the courier may make additional attempts or hold the package at a nearby facility for pickup.
Customers are responsible for providing an accurate shipping address and contact details to avoid delivery issues.

Delays & Unforeseen Circumstances

While we strive to meet estimated delivery timelines, delays may occur due to:

Customs clearance procedures
Weather conditions or natural disasters.
Logistics disruptions or carrier-related issues

In case of a significant delay, our customer support team will provide timely updates and assistance.

Lost or Damaged Shipments

If an order is lost in transit, the brand will work with the shipping provider to resolve the issue.
If an item arrives damaged, customers must report it within 24 hours of delivery with photos of the package and product.
Compensation for lost or damaged items will be provided on a case-by-case basis, depending on the situation.

Changes to Shipping Address

Customers can request a change in shipping address before dispatch by contacting customer support.
Once the order is shipped, address changes cannot be made.

Exceptions & Special Cases

Due to the exclusive nature of our handcrafted pieces, we do not accept order cancellations once production has begun.
In rare cases where an order cannot be fulfilled due to unforeseen circumstances, customers will be notified and refunded.

For further assistance, please contact our customer support team.

★★★★★

Shopping at Orthodox was an exceptional experience. Their blend of modern luxury with a heritage twist is stunning. The quality is unmatched, and every detail is impeccable. Wearing their piece feels like making a bold statement of elegance and sophistication. I’m absolutely in love with every item!

Prachi Agarwal

hi, thank you so much. it was lovely wearing your outfit, looked really pretty. will definitely get in touch with you for collaboration. please share your details. thank you💗

Nagma Mirajkar

Thank you so much Aashna I was very very impressed with the choice of fabric & this is so much my style and kind. Thank you for lending me this beautiful piece of your heart. ❤ Love & blessings.

Bhoomi Trivedi

I absolutely love each creation from Orthodox. I got my hands on this beautiful blazer from their first collection, and the compliments are endless every time I wear it. The fabric feels amazing, and the embroidery is so intricate. It’s truly an investment piece, and I can’t wait to make my next purchase from Orthodox.

Ritika Singh

The embroidery on Orthodox’s pieces is simply exquisite! It adds a unique, classy touch to every garment, making them stand out beautifully. I’m impressed by the craftsmanship and attention to detail. Definitely my go-to brand for fashionable and well-made clothing.

Sabhayta

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